CCS began in Dublin in December 1996 after a year of
market research and investigation which revealed
many companies were frustrated with problems associated
with in-house and outsourced contact centre solutions.
John Finnegan, Managing Director of CCS explains, "The CCS business model provides a highly functional, technology rich contact centre environment to companies who wish to maintain the strategic element of direct customer contact through their
own employees. You manage your people, your culture, your
processes and most importantly, your customer relationships and we’ll provide the facilities, technology and ancillary services”
Contact Centre Hosting has many benefits over both in-house
and outsource alternatives including:
CCS’s success has prompted them to expand this business model into non contact centre sectors and as such now host a whole range of office users who require a first class location, coupled with state of the art technology. These customers include Government Agencies, Recruitment Consultants, Banks, Travel Agents and Professional Organisations.
- Reduction of capital expenditure
- Increased flexibility
- Increased control
- Increased staff retention
- Decrease in overall operating costs
- Increased service level to customers