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Our courses are focused on Contact Centre Hardskills and Softskills.

You may chose a course straight from our catalogue or we can tailor make one to suit your requirements. Training can be carried out in the CCS training rooms or on your own premises. In particular, because of our vast Nortel experience, we offer practical training courses on the Nortel’s PABX and Contact Centre Solutions.

Technology Training



Softskills Training
    • Training the Contact Centre Manager / Team Leader
    • Effective Telephone Communication Skills
    • Effective Telephone Selling Skills
    • Customer Care Training
    • Professional Telephone Script Writing
    • Credit Control / Collections Techniques
    • Telephone Interviewing Techniques


Our customised call centre training facility is fully equipped with PC's, hand/headsets & CAT 5 points for networking. Customised training programs including role-play and analysis can be configured as required.

More Information
To receive further information on CCS’s courses including details on upcoming course dates and venues, simply join our e-mailing list by sending your name and email address to sales@ccsols.ie






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